If your product is more than five years old, it might be discontinued. Try this: go back to the category page for your product (ie, kitchen, bath, etc). At the top of the page, check the box that says "Show Discontinued." This will show both active and discontinued items.
Troubleshooting
My product, part, problem is not listed
Hello. We’re sorry that you’re having an issue with your faucet, shower or accessory. This is a new section on our website and we are working hard behind the scenes to bring you helpful troubleshooting tips, images
Pfister employs one of the most helpful and available consumer service teams in the industry and we’re available to talk through your issue. Please call us at 1-800-
You can speed up your call experience by using the search bar to identify your product beforehand--this way, we can get you the right part (if one is needed) and solution.
Pro Tip: If your faucet is more than 5 years old, toggle the "Show Discontinued" checkbox to make sure you are seeing everything. Providing your service representative the faucet name or model number will speed up your call.
I can't find my product
I can't find my product listed on the site.
Go back to the category page
Check label on product
If you're not seeing your product, you can also try checking under the sink to see if your product has a label on either the supply line or the shank. If the label is there, find the product number. Once you have the product number, try typing it into the search box at the top of the website.
Still can't find your product?
If you still can't find your product on the site, please reach out so that we can help you identify your product and solve your problem. Take some clear photos and submit a question to our team.
I can't find the right part
I can't find the part I'm looking for on the site.
Look up the product
First, let's make sure the part is still current by looking up your product. Do this by either typing the part number or name into the search bar at the top or browsing through the appropriate product category page (ie, bath, kitchen, etc). (Note: if your faucet is older, make sure to check the "Show Discontinued" box at the top of the category page).
Click on "Installation & Support"
If you find your product, go to its product page and click "Installation & Support."
Click on "Parts Diagram"
Under "Installation & Support," click on "Parts Diagram."
Click on part
In the list, find the part that you need and click on it. This should take you the parts page.
Still can't find the right part?
If you still can't find the right part, please reach out so that we can help you identify your product and ID the part you need.
I don't see my problem listed
My problem isn't listed on the site.
Contact Pfister
We have a dedicated team ready to help you solve your problem!
If you need to replace a part...
Find your faucet to view a full parts list
View all possible matching faucets to find your specific model. Then view the full parts diagram to identify the correct part numbers to order.
Contact us to help ID your faucet for you.
If you’re not sure what to do next, send us a photo of your faucet and we’ll identify it for you.
Consumer Service1-800-PFAUCET
(1-800-732-8238)
7:00am to 4:00pm PST, Mon-Fri
6:30am to 2:30pm PST, Sat
Closed Sunday and major holidays